X.LAB values you as our customer and respects your privacy. We are committed to protecting the information we collect through our website. Here is why and how we collect, use, store, and disclose this information, and how you can have your personal information removed in accordance with the New Zealand Privacy Act 2020. We do not sell or rent your personal information to third parties. However, we may share your information with third parties who provide services on our behalf or with whom we have partnered. This privacy policy applies to information collected online at If our information practices change, we will update the policy on our website.

For any privacy policy questions, please contact X.LAB head office via the contact us page. By using our website and/or providing information to us, you consent to this policy.

Payment Security:
All payments are processed through our secure third-party payment gateways: Shopify Payments, AfterPay, and PayPal. No identifiable credit card information is stored by X.LAB.

Personal information we may collect:
We collect necessary personal information directly from you, such as your name, email address, phone number, birthday, gender, delivery address, purchase history, size and colour preference. We may also collect information about your website visits and activity for statistical purposes.

How we may use your personal information:
We collect personal information to process and fulfil your orders, communicate with you about our products and services, improve our site design, and address any issues. You can opt out of promotional communications at any time.

Can I opt out of promotional communications?
You can opt out of receiving promotional information by clicking the ‘unsubscribe' link in the email. Please note that opting out may result in losing associated benefits and we will be sad to see you go.

Accessing your information:
Under the Privacy Act 2020, you can review and change certain personal information by logging into your account on our website.

Our website uses cookies for various purposes, including enabling website features, storing preferences, analytics, and retargeting. You can choose to accept or reject cookies in your browser settings.

Security of your personal information:
We make reasonable efforts to protect and secure your personal information, but we cannot guarantee 100% security. We retain and destroy data in accordance with legal requirements.

Links to other websites:
Our websites may contain links to other sites with their own privacy policies. We have no responsibility for linked websites.

Policy changes:
We review our policies and procedures periodically and will notify you of any changes by updating the policy on our website.

Contact us:
If you have any questions or concerns about your personal information or our privacy policy, please contact us via the contact us page.